LevelSport Tallinn ("we", "our", or "us") operates as a premium sportswear retailer in Tallinn. This Privacy Policy explains how we handle your personal information when you visit our store, shop online, or interact with our services.
Just as we are committed to providing top-quality athletic gear, we are committed to protecting your personal information with the highest standards of data protection. We comply with the General Data Protection Regulation (GDPR), the Estonian Personal Data Protection Act, and other applicable retail regulations.
Performance Promise: We apply the same dedication to excellence in data protection as we do in selecting premium sportswear for our customers.
To provide premium sportswear retail services, we collect necessary information:
Customer & Purchase Information
- Personal Details: Full name, contact information (email, phone, address)
- Purchase History: Products bought, sizes, preferences, wish lists
- Payment Information: Payment method details (processed securely through payment providers)
- Communication Records: Customer service inquiries, product questions, feedback
Sportswear-Specific Information
- Size & Fit Information: For personalized product recommendations
- Activity Preferences: Sports/activities you participate in for tailored suggestions
- Product Reviews: Feedback on sportswear performance and fit
- Membership Details: For loyalty program participants
Retail & Store Information
- In-Store Purchases: Transaction records from our Tallinn store
- Fitting Room Preferences: For enhanced in-store experience
- Event Participation: For athletic events and community activities
- Shipping Information: For online orders and delivery
We use your information exclusively for retail operations and service enhancement:
| Purpose | Legal Basis | Retail Context |
|---|---|---|
| Order processing and fulfillment | Performance of contract | Processing sportswear purchases and deliveries |
| Personalized product recommendations | Legitimate interest | Suggesting sportswear based on your activities and preferences |
| Customer service and support | Performance of contract | Assisting with product questions, sizing, returns |
| Size and fit assistance | Legitimate interest | Helping you find perfectly fitting athletic gear |
| Payment processing | Performance of contract | Secure transaction processing |
| Shipping and delivery | Performance of contract | Delivering sportswear to your location |
| Loyalty program management | Performance of contract | Managing rewards and member benefits |
| Product improvement | Legitimate interest | Enhancing our sportswear selection based on feedback |
| Event coordination | Consent | Organizing athletic events and community activities |
| Marketing communications (with consent) | Consent | Sharing new arrivals, promotions, athletic content |
As a sportswear retailer, we collaborate with trusted partners:
Brand Partners
- Product Suppliers: Major sportswear brands for order fulfillment
- Inventory Management: For stock replenishment and product availability
- Quality Feedback: Anonymized product performance data
Brand Selection: We only partner with reputable sportswear brands that share our commitment to quality and data protection. Brand partners receive only necessary information for order processing.
Service Providers
- Payment Processors: Secure payment gateways for online transactions
- Shipping Carriers: Omniva, DPD, or other logistics partners
- E-commerce Platforms: For online store operations
- Marketing Platforms: For consented communications
- Customer Service Tools: For efficient inquiry management
Community & Event Partners
- Sports Organizations: For athletic events and competitions
- Fitness Centers: For collaborative promotions and events
- Athletic Coaches: For specialized product recommendations
We implement appropriate security measures for retail operations:
Technical Security
- SSL Encryption: Secure socket layer encryption for online transactions
- Secure Payment Processing: PCI-DSS compliant payment systems
- Data Encryption: Encryption of sensitive customer data
- Secure Access Controls: Protected systems for customer information
- Regular Security Updates: Ongoing protection against threats
Retail-Specific Security
- In-Store Security: Protected point-of-sale systems
- Receipt Management: Secure handling of purchase records
- Employee Training: Data protection training for all staff
- Physical Security: Secure storage of customer records
Sportswear-Specific Protections
- Size Data Protection: Secure handling of personal fit information
- Activity Preference Security: Protected storage of athletic interests
- Membership Data Security: Secure loyalty program information
- Event Participation Records: Protected athletic event information
Under GDPR and applicable data protection laws, you have the following rights:
- Right to Access: Request copies of your personal information
- Right to Rectification: Request correction of inaccurate information
- Right to Erasure: Request deletion of your information under certain conditions
- Right to Restrict Processing: Request limitation of how we use your information
- Right to Data Portability: Receive your information in a structured format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw marketing consent at any time
- Right to Purchase History: Access details about your sportswear purchases
Purchase Record Considerations: Due to legal requirements for retail records, warranty claims, and tax purposes, we may need to retain certain purchase information for specified periods. We will inform you of any such requirements when responding to your requests.
As a sportswear retailer with international brand partners, your information may be transferred:
Within the European Union
- Primary data processing in EU data centers
- Order information shared with EU-based brand partners
- Shipping information for EU deliveries
- Payment processing through EU-based providers
International Brand Partners
For orders involving international brands:
- Order Information: Shared with brand headquarters for fulfillment
- Size & Product Data: For inventory and product development
- Quality Feedback: Anonymized product performance data
Transfer Safeguards
- EU-approved standard contractual clauses for transfers
- Adequacy decisions for destination countries
- Data minimization for international transfers
- Transparent communication about data flows
We retain information based on operational needs and legal requirements:
Retention Periods
- Customer Accounts: Retained while active, deleted after 3 years of inactivity
- Purchase Records: 7 years (Estonian retail and tax requirements)
- Financial Records: 7 years (accounting and VAT requirements)
- Warranty Information: Retained for warranty period of purchased items
- Customer Service Records: 3 years for service improvement
- Marketing Information: Until consent withdrawal or 3 years of inactivity
- Event Participation: 2 years for community planning
- Product Reviews: Retained with consent for product improvement
Sportswear-Specific Considerations
- Size Preferences: Retained to improve future shopping experiences
- Activity Information: Used for personalized product recommendations
- Membership Benefits: Retained for loyalty program administration
- Fitting Information: Used to enhance in-store service quality
Contact Our Retail Privacy Team
For privacy inquiries, data requests, or sportswear-specific concerns:
LevelSport Tallinn
Vesilennuki 22-3, Tallinn 10415
Store Manager: Ian Abrido
Phone: +372 5668 3387
Email: privacy@levelsport.ee
Data Protection Contact: dataprotection@levelsport.ee
Customer Service: support@levelsport.ee
We respond to all sportswear privacy inquiries within 48 hours during business days.